Contact Us

Thank you for choosing Pereira Glenday LLC, your Maryland-based destination for sustainable, handcrafted home and self-care essentials. We are committed to providing warm, attentive, and timely customer service for all your questions, concerns, feedback, or requests related to our Site, products, orders, or policies. Our small team is based in Takoma Park, Maryland, and we pride ourselves on personal, one-on-one support—because we believe shopping small should mean small-business care.
 

1. Official Contact Channels

 
We offer two primary contact channels for all inquiries—email is our preferred method for the fastest, most detailed response (we do not offer phone support at this time, allowing us to provide thorough, written answers to all your questions). All communications are answered in the order they are received, during our Maryland business hours (Section 4 below).
 

1.1 Email Support (Fastest Response – Preferred Method)

 
  • Email Address: service@pereiragllc.com
  • Standard Response Time: 24 business hours (Monday–Friday, Maryland time)—our fastest response time for all general inquiries.
  • Urgent Inquiries: For time-sensitive issues (e.g., damaged shipments, order cancellations, missing tracking numbers), include the word URGENT in the email subject line—these inquiries are prioritized by our team and answered within 12 business hours.
  • Subject Line Tip: Always include your order number (if applicable) in the subject line (e.g., URGENT – Damaged Glass Candleholder – Order #12345) to help us resolve your issue quickly and efficiently.
 

1.2 Mailing Address (Physical Mail/Correspondence/Authorized Returns)

 
For written inquiries, official correspondence, or authorized returns (with valid RA number only):
 
Pereira Glenday LLC
 
1309 ELSON CT
 
TAKOMA PARK, MD 20912
 
United States
 
  • Return Mail: All returns must include a valid RA number (see our Return & Refund Policy) and be addressed to the Returns Department (with your RA number) to avoid rejection.
  • Correspondence Response Time: 3–5 business days after receipt of your physical mail (we process all written correspondence weekly).
 

2. Inquiries We Assist With

 
Our small team is here to help with all matters related to your sustainable shopping experience with Pereira Glenday LLC, including (but not limited to):
 
  • Order status, tracking updates, and delivery estimates.
  • Return, refund, and Return Authorization (RA) number requests (per our Return & Refund Policy).
  • Damaged, lost, or stolen shipment claims (per our Shipping Policy—we provide full carrier claim support).
  • Product information (specifications, ingredients for personal care, care instructions for candles/homeware, availability, and backorder status).
  • Billing and payment issues (e.g., declined payments, duplicate charges, refund status).
  • Privacy policy and personal information requests (per our Privacy Policy—access, correction, deletion).
  • Site functionality and technical support (e.g., checkout issues, shopping cart problems, product search help).
  • Sustainable gifting recommendations (we’re happy to help you pick the perfect handcrafted gift for any occasion!).
  • Shipping policy questions (e.g., free shipping eligibility, candle shipping in warm weather, APO/FPO shipping).
  • Feedback and suggestions (we value your input and use it to curate our collection and improve our service—we love hearing from our customers!).
 

3. Tips for Faster Assistance

 
To help us resolve your inquiry as quickly and efficiently as possible, please include the following required information in your communication (when applicable)—incomplete inquiries will be delayed while we request additional details:
 
  • Your full legal name and the email address/phone number used to place your order (matches our order records).
  • Your valid order number (found in your order confirmation and shipping confirmation emails—critical for order-related inquiries).
  • Clear, specific details of your issue (e.g., “COMMUNE Hand Wash arrived leaking—Order #12345” or “Tracking number not updating for Order #12345”).
  • High-resolution photos (for damaged/defective/incorrect products, shipping issues, or packaging damage)—photos speed up the claim/return process significantly and eliminate the need for follow-up questions.
  • A specific request (e.g., “I would like a full refund for the damaged candleholder” or “I need to request an RA number for an unopened personal care product”).
 
Before Contacting Us: Please review our full Policies (Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy)—many common questions are answered in these documents, saving you time and allowing us to focus on complex inquiries and personalized support.
 

4. Business Hours (Eastern Time – ET)

 
Our customer service team is available during the following business hours (Maryland Eastern Time, ET)—we are closed on weekends and holidays to ensure our team can rest and provide the best possible service during business hours:
 
  • Monday–Friday: 9:00 AM – 5:00 PM ET (Takoma Park, Maryland time)
  • Weekends (Saturday–Sunday): Closed
  • U.S. Federal Holidays & Maryland State Holidays: Closed
 
Inquiries received outside of our business hours (weekends/holidays) are processed on the next business day (e.g., a Saturday inquiry is processed on Monday).
 

5. Updates to Contact Information

 
If our contact information (email address, mailing address) changes at any time, we will update this Contact Us page with a revised “Last Updated” date—this page is the only official source for our current contact details. We never share our contact information via social media or third-party sites, and we encourage you to review this page periodically for the latest updates.
 

6. Connect With Us

 
We love staying in touch with our customers and sharing all things sustainable living, handcrafted design, and new product arrivals! While we don’t have social media at this time, we send a monthly newsletter with exclusive updates, sustainable living tips, and special offers for our subscribers—you can opt in to our newsletter at checkout or by emailing us at service@pereiragllc.com with the subject line: Subscribe to Newsletter.
 
Thank you for supporting our small Maryland business—we’re honored to be a part of your mindful living journey! 💛