Return Refund Policy

  • This Return & Refund Policy (the “Policy”) outlines the eligibility requirements, return procedures, and refund terms for all purchases from Pereira Glenday LLC (“we,” “us,” or “our”) via the Site https://pereiragllc.com/. By placing an order on the Site, you agree to the terms of this Policy, which applies to all U.S. domestic purchases (we do not accept international returns). This Policy is fully incorporated into our Terms of Service and forms part of your binding agreement with us—no returns are accepted without prior written authorization from our customer service team, and unauthorized returns will be rejected and returned to sender at your cost.
     

    1. Return Eligibility Requirements

     
    To be eligible for a return and refund, your product(s) must meet all of the following strict criteria (we reserve the right to deny returns that do not meet these requirements, at our sole discretion):
     
    1. The return request is submitted within 14 calendar days of delivery (per the carrier’s official delivery confirmation date).
    2. The product is unused, unopened, and in its original, sellable condition (no scratches, dents, damage, signs of use, or tampering—critical for personal care and candle products).
    3. The product is returned in its original, unaltered packaging (including all brand boxes, tags, protective tissue, and rigid mailers/boxes—especially important for hand-block printed paper goods to avoid creasing).
    4. You provide a valid order number and proof of delivery (e.g., carrier tracking number, delivery confirmation email).
    5. The product is not a non-returnable item (see Section 2 below).
     
    Important Notes:
     
    • Hand-Block Printed Goods: Minor color/print variations are inherent to handcrafting and do not constitute a defect—such variations are not a valid reason for a return. Paper goods must be unopened and uncreased to be eligible for return.
    • Candles & Personal Care: All candles and personal care products (COMMUNE) must be unopened and factory-sealed to be eligible for return—opened/used candles and personal care items are non-returnable (for health, safety, and hygiene reasons).
     

    2. Non-Returnable Items

     
    The following items are not eligible for returns or refunds under any circumstances—this policy is non-negotiable and applies to all purchases:
     
    • Used, opened, or tampered candles and personal care products (including broken factory seals—health/safety/hygiene requirement).
    • Hand-block printed paper goods that are creased, opened, or used (unable to resell as new).
    • Custom or personalized items (if applicable).
    • Sale/clearance items (marked as “Final Sale” on the Site—indicated by red pricing or “Final Sale” label).
    • Low-value small items (e.g., individual gift bags under $5—shipping costs exceed product value).
    • Products damaged due to improper use, care, storage, or shipping (caused by the customer).
    • Products with missing tags, labels, or original packaging (unable to resell as new).
    • Products returned after the 14-day delivery window (no exceptions).
     

    3. Return Authorization (RA) Number – MANDATORY

     
    A valid, unique Return Authorization (RA) number is required for all returns—this is a non-negotiable requirement to ensure proper processing of your return. Unauthorized returns (without an RA number) will be rejected by our warehouse, and we will not issue a refund or credit. All RA numbers are valid for 7 calendar days from the date of issue—returns received after the RA expiration date will be rejected. To obtain an RA number and initiate a return, follow these 3 simple steps:
     

    Step 1: Submit a Return Request

     
    Email our customer service team at service@pereiragllc.com with the subject line: Return Request – [Your Order Number]. Include the following required information in your email (incomplete requests will be delayed):
     
    • Your full name, shipping address, and valid order number (found in your order confirmation email).
    • The product name(s) and quantity you wish to return.
    • A clear, specific reason for the return (e.g., “unopened candle set—wrong color,” “unopened personal care—change of mind”).
    • High-resolution photos of the product(s) and original packaging (to verify unused/unopened condition and packaging integrity).
     

    Step 2: Receive RA Number & Return Guidelines

     
    We will review your return request within 24 business hours and send you a detailed email with:
     
    • A unique RA number (valid for 7 calendar days).
    • The official return shipping address (our Takoma Park, Maryland warehouse—do not use our general address).
    • Specific packaging instructions (to protect fragile items and hand-block printed paper goods during return shipping).
     

    Step 3: Package & Ship Your Return

     
    • Package the product(s) securely in their original, unaltered packaging (follow our specific packaging instructions to prevent damage/creasing in transit).
    • Write the RA number clearly and prominently on the outside of the shipping package (in large, bold lettering—this is required for warehouse processing).
    • Ship the return via a trackable, insured shipping carrier (e.g., USPS, UPS)—you are solely responsible for all return shipping costs and insurance fees. We are not liable for lost, stolen, or damaged return shipments (even if the original order was insured).
     

    4. Return Inspection & Refund Processing

     
    • Return Inspection: Our warehouse will receive and inspect the returned product(s) within 2 business days of delivery to verify eligibility (unused/unopened condition, original packaging, valid RA number). We will notify you via email immediately after the inspection is complete to confirm either approval or denial of the return. If the return is denied, we will provide a detailed reason for the denial and arrange for the product to be returned to you (at your cost).
    • Approved Refunds: Refunds are processed within 3–5 business days of return inspection approval. The refund is issued to the original payment method used to place the order (e.g., credit card, PayPal, debit card).
    • Refund Amount: The refund covers only the product purchase price and applicable sales tax. Original shipping costs are non-refundable, and you are responsible for all return shipping costs/insurance fees. For orders that qualified for free Standard Shipping, a flat $8 shipping fee is deducted from the refund (to cover our actual shipping costs for the original order).
    • Refund Posting Time: Refund processing times vary by payment provider—credit card refunds may take 3–5 business days to post to your account; PayPal refunds are instant; debit card refunds may take 5–7 business days to post to your bank account.
    • No Cash Refunds: We do not offer cash refunds for any returns—all refunds are issued exclusively to the original payment method used for the purchase.
     

    5. Damaged/Defective/Incorrect Products (Our Error)

     
    If you receive a product that is damaged in transit, defective, or incorrect (e.g., wrong product, wrong size/quantity—our direct error), you are not responsible for any return shipping costs, fees, or insurance. This is our only exception to the return shipping cost policy, and we will resolve the issue quickly and at no cost to you:
     
    1. Notify us within 3 business days of delivery via email at service@pereiragllc.com (subject line: Damaged/Incorrect Product – [Your Order Number]).
    2. Provide your full order number, clear photos of the product/packaging/shipping label, and a brief description of the issue.
    3. We will issue a prepaid return shipping label (for incorrect/defective products) or offer a full refund/replacement with free shipping (for damaged products—no return required).
    4. Refunds or replacements for our error are processed within 24 business hours of receiving your claim (no warehouse inspection required—we trust our customers).
     

    6. Exchanges

     
    We do not offer direct product exchanges (e.g., swapping one product for another) for any reason—this policy allows us to process returns and refunds quickly and efficiently. To exchange a product, you must:
     
    1. Initiate a return for the original product (per Section 3) and receive an approved full refund to your original payment method.
    2. Place a new order for the desired product on the Site (we do not hold inventory for exchanges, and product availability is not guaranteed).
     
    If the desired product is out of stock, we will notify you promptly and offer to place a backorder (at no additional cost) or issue a full store credit (valid for 12 months) for the refund amount.
     

    7. Store Credit (Alternative to Refund)

     
    If you prefer a store credit instead of a refund for an approved return (a great option for future purchases to avoid shipping costs), please notify us in your initial return request email. Store credit offers the following benefits:
     
    • Issued within 2 business days of return inspection approval (faster than standard refunds).
    • Valid for 12 months from the date of issue (no minimum purchase required to redeem).
    • Redeemable for any product on the Site (including new arrivals and sale items—excludes Final Sale items).
    • No fees deducted (full product price + tax is issued as store credit—no shipping fee deduction for free shipping orders).
    • Non-transferable and non-refundable (cannot be converted to cash or transferred to another customer).
     

    8. Return Address (With Valid RA Number Only)

     
    DO NOT SHIP RETURNS TO THIS ADDRESS WITHOUT A VALID RA NUMBER—unauthorized returns will be rejected, returned to sender at your cost, and no refund/credit will be issued. All returns must include the valid RA number on the outside of the shipping package.
     
    Pereira Glenday LLC
     
    Attn: Returns Department – [YOUR VALID RA NUMBER]
     
    1309 ELSON CT
     
    TAKOMA PARK, MD 20912
     
    United States
     

    9. Contact

     
    For questions, concerns, or assistance regarding returns, refunds, RA numbers, or store credit, please contact our customer service team at:
     
    • Email: service@pereiragllc.com (response within 24 business hours—preferred method for return inquiries)
    • Mailing Address: Pereira Glenday LLC, Attn: Returns Department, 1309 ELSON CT, TAKOMA PARK, MD 20912, United States