1. Order Processing Time

• All orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays and Maryland state holidays). Processing time includes order verification, payment confirmation, product quality checks, and secure packaging—our streamlined process ensures fast fulfillment for your small-batch and handcrafted goods.
• Fragile Items: Glass candleholders, glass decanters, and ceramic jugs require specialized, damage-resistant packaging (bubble wrap, foam, sturdy boxes) to prevent breakage—this packaging is included in standard processing time with no additional delay.
• Personal Care & Candle Products: Liquid personal care items (COMMUNE) are packaged in leak-proof materials, and candles are wrapped in protective tissue to avoid melting/denting—all included in standard processing time.
• Hand-Block Printed Goods: Paper products (wrapping paper, gift bags) are packaged in rigid mailers or flat boxes to prevent creasing—ensuring your artisanal paper goods arrive in perfect condition.
• Weekend/holiday orders are processed on the next business day.
• Processing time is separate from shipping transit time—delivery estimates start only after your order has been shipped and a tracking number has been provided via email.

2. Shipping Methods & Delivery Estimates

2.1 Standard First Class/USPS Priority Shipping (Default)

• Transit Time: 2–4 business days (contiguous U.S./Maryland); 4–6 business days (Alaska, Hawaii, Puerto Rico, and rural U.S. areas).
• Inclusions: Valid tracking number, delivery confirmation, specialized packaging for fragile/leak-prone items, and shipment insurance (up to $500) for lost/damaged products.
• Best For: Most orders, including paper goods, candles, small homeware, and personal care products—our most cost-effective and reliable shipping option.

2.2 Expedited USPS Priority Express/UPS 2-Day Shipping (Optional)

• Transit Time: 1–2 business days (all U.S. domestic locations, including Alaska and Hawaii).
• Inclusions: Priority order processing (skip standard queues), premium real-time tracking, enhanced specialized packaging for fragile items, full shipment insurance (unlimited coverage), and delivery signature confirmation (for orders over $200).
• Best For: Last-minute gifting or time-sensitive orders—fast, guaranteed delivery for your essential items.

3. Shipping Costs & Fees

• Shipping costs are calculated automatically at checkout and are based on your shipping address, order weight/size, and shipping method. We offer flat-rate shipping for small items (e.g., gift bags, wrapping paper) for added convenience.
• Free Standard Shipping: We offer complimentary Standard Shipping for all orders with a subtotal of $100 or more (USD)—the free shipping discount is applied automatically at checkout (no exclusions, valid for all U.S. domestic locations).
• No Hidden Fees: We do not charge fragile item surcharges, packaging fees, or handling fees—all costs are included in the calculated shipping rate or product price.
• All shipping costs are non-refundable, unless the order is canceled by us (e.g., product unavailability) or the shipment is damaged/lost due to our direct error (not the carrier’s).

4. Shipping Address Accuracy

• Delays, lost shipments, misdeliveries, or returned packages caused by incorrect/incomplete address information.
• Additional fees charged by the carrier for address correction, redelivery, or rerouting of packages.
• Lost or stolen packages due to incorrect delivery instructions (e.g., “leave at door” for high-value orders).

5. Order Tracking & Notifications

• A shipping confirmation email (containing a unique tracking number and direct carrier link) is sent to the email address you provided at checkout as soon as your order is shipped (usually within 1–2 business days).
• Tracking information may take 24 hours to update on the carrier’s website (due to carrier processing and scanning delays).
• If you do not receive a shipping confirmation within 3 business days of placing your order, please check your spam/junk email folder first (shipping emails are often filtered), then contact our customer service team for assistance.

6. Risk of Loss & Title Transfer

7. Lost, Stolen, or Damaged Shipments

7.1 Damaged Shipments

• Your full order number.
• Clear, high-resolution photos of the damaged product(s), original packaging (inside and out), and the shipping label.
• A brief description of the damage.

7.2 Lost/Stolen Shipments

• Marked as Delivered but Not Received: If the carrier marks your order as “delivered” but you have not received it, we are not liable for stolen shipments—you must file a theft report with your local police department and contact the carrier for a delivery investigation (we will provide carrier contact information and claim support).
• In Transit for Excessive Time: If your order is marked as “in transit” for more than 5 business days beyond the estimated delivery date (and is not marked as delivered), please contact us immediately—we will assist you in filing a lost shipment claim with the carrier. If the carrier approves the claim, we will offer a full refund or free replacement (at your sole discretion).

8. Shipping Restrictions

• U.S. Domestic Only: We ship only to valid U.S. physical addresses (including Alaska, Hawaii, Puerto Rico, and APO/FPO addresses)—we do not ship to PO Boxes (USPS small flat-rate items excepted).
• APO/FPO Addresses: Only Standard Shipping is available for APO/FPO addresses (transit time: 6–8 business days); expedited shipping is not available due to carrier restrictions.
• High-Value Orders: All orders with a subtotal over $200 require signature confirmation at delivery (for both Standard and Expedited Shipping)—the carrier will not leave the package without a physical signature to prevent theft.
• Temperature-Sensitive Items: Candles are shipped with protective packaging to avoid melting—we recommend avoiding shipping to high-temperature locations during summer months, or selecting expedited shipping for candle orders in warm weather. We are not liable for melted candles due to extreme weather conditions.

9. Order Cancellations & Changes

• We accept order cancellations and changes (e.g., product additions, address corrections) only if the order is unprocessed/unshipped. To cancel/change an order, email us at service@pereiragllc.com with the subject line: Cancellation/Change Request – [Your Order Number] and include the requested changes.
• Once an order has been shipped, we cannot cancel, change, or reroute it—you must follow our Return & Refund Policy for returns/exchanges (if the product is eligible for return).
• Canceled unprocessed orders will receive a full refund (including product price, tax, and shipping fees) within 3–5 business days of cancellation confirmation.

10. Contact

• Email: service@pereiragllc.com (response within 24 business hours)
• Mailing Address: Pereira Glenday LLC, Attn: Shipping Department, 1309 ELSON CT, TAKOMA PARK, MD 20912, United States